Frequently Asked Questions

CAH Healthcare Support provides non-clinical administrative support for medical practices. Services may include patient communications, appointment scheduling, documentation and data entry, EHR/EMR administrative support, insurance verification, referral coordination, medical records administration, and other clerical support based on the needs of the practice.

Yes. CAH Healthcare Support primarily offers remote administrative support using client-authorized systems and workflows. On-site or hybrid arrangements may also be available depending on the practice's needs and location.

Yes. Administrative EHR/EMR support can be provided when the practice grants appropriate authorized access. Work is performed according to the practice's procedures, access requirements, and security policies.

Protecting confidential patient and practice information is an important part of CAH Healthcare Support's services. Administrative work involving protected health information is handled using privacy-conscious and secure workflows and in accordance with applicable client requirements. When required, a Business Associate Agreement (BAA) can be established with the practice.

No. CAH Healthcare Support provides non-clinical administrative support. Services do not include diagnosing patients, prescribing medications, providing medical advice, making treatment decisions, or independently performing clinical triage. Clinical questions are directed to the appropriate licensed healthcare professional according to the practice's procedures.

The standard minimum is 10 hours per week. However, hours can be adjusted by mutual agreement depending on the practice's needs, workload, and services requested.

Services currently start at $30 per hour. Weekly arrangements may also be available for practices needing consistent support. Final rates are based on the services requested, hours, scheduling, complexity, and individual practice needs.

Invoices are issued every two weeks and are due within 7 calendar days. Specific rates and payment arrangements are documented in the Client Services Agreement before services begin.

CAH Healthcare Support may provide remote administrative support to medical practices outside Florida. Services are evaluated individually based on the practice's location, requested duties, systems, and applicable requirements.

CAH Healthcare Support is designed to assist medical practices that need dependable administrative support. Services are customized according to each practice's specialty, workflow, and administrative needs.

Yes. Before services begin, the practice and CAH Healthcare Support enter into a Client Services Agreement outlining the selected services, rates, hours, responsibilities, and other terms. A separate BAA may also be completed when required.

Start dates are determined based on your practice's needs, requested services, system-access requirements, and current availability. Once the service agreement and any required documentation are completed, we'll work together to establish a mutually agreeable start date.